Service Manager

What the role entails:

• Managing and coordinating the daily operations of the Service Department, including scheduling maintenance and repair of equipment, workload distribution, and resource allocation.
• Hiring, training and supervising a team of Agricultural Service Technicians. 
• Preparing quotes and organizing work orders by time and priority to ensure efficiency.
• Scheduling and overseeing all warranty policies to ensure maximum warranty cost recovery.
• Revising and implementing new procedures to optimize efficiency and customer satisfaction.
• Developing and maintaining effective and positive relationships with customers.
• Ensuring a safe work environment by enforcing safety policies and participating in safety programs.
• Ensuring effective communication across departments; 
• Assisting Agricultural Service Technicians in the shop as required.
• Other duties as assigned. 
  

What it takes to do the role:

• Minimum two years’ experience working in an agriculture dealership environment, similar agricultural role, and/or equivalent trade certification or post-secondary education in mechanical field or business administration. 
• Previous management experience including mentoring and training staff. 
• Previous experience and proficiency using Microsoft Office including Outlook, Excel, and Word. 
• Previous exposure to dealer specific management software and knowledge of parts distribution and management, considered an asset. 
  

What you bring to the team:

Your personal attributes are as important to us as your qualifications. We are seeking someone who has: 

• The ability to enforce compliance with safety policies and regulations.
• Skills in examining and improving operations and procedures for efficiency. 
• Exceptional communication, interpersonal and customer service skills.
• High attention to detail and demonstrated organizational skills. 
• Demonstrated ability to manage priorities, deadlines, and workday to accomplish tasks efficiently.